- Owned by Custom Papers LLC
- Years in operation 21
- Minimal price per page $10
- Deadline 3 hours
- Revision policy Yes
- Refund policy Yes
- Experienced team
- Fast turnaround
- Responsive support
- Outdated website design
- Inconvinient ordering process
Nowadays, choosing a high-quality paper writing service is a huge problem. The market is overwhelmed while more and more negative reviews from students appear daily all over the web. Not to come across a scammer, check the following unbiased Custompapers review and see whether you should use their services.
What is CustomPapers.com?
Custompapers com is one of those paper writing services promising exceptional academic assistance for students. There are different opinions of users about this service all over the web, so we decided to find out which of them are true and how their writers work.
Right on their homepage, they claim to perform high-quality work while other services just promise it. We have checked whether it’s really so.
Types of Assignments/Services Company Provides
Custompapers have a lot of contradictory reviews of different users who utilized their services. Some of them are very positive, while others are negative. Lots of people complain about a shortlist of services the service provides. We checked their offers, and here is what you can order on that site:
- Admission essays;
- Term papers;
- Research papers;
- Book reports;
- Ph.D. theses;
- MBA projects;
- Term projects;
- Coursework writing;
- Speech writing;
- Poetry writing;
- Creative writing;
- Essay editing;
- Academic research.
In our unbiased opinion, the choice is quite good. You can order any paper for any academic level. While many services don’t provide any dissertation help, this one offers such an option. If you are a college or university student, you can get almost any homework help here.
Prices & Payment Options
One of the weirdest things about that service is that you will not find their prices on the site. It is not very convenient while you cannot calculate how much your paper will cost at least approximately. You will find it out only after placing an order, and this is not very convenient. It means that the payment system is not very transparent.
Anyway, it took them 24 hours to send a quote. Our argumentation essay for a college-level due in 3 days cost us $17 per page. Necessary to say that if you need your paper urgently, count on spending one extra day on receiving your quote. As a new customer, you will hardly get a Custompapers discount.
The prices are very high. They are above average, and we have surely seen much lower prices in the market.
Discounts & Special Offers
As we mentioned already, we didn’t get any discount when being a new customer. Maybe returning customers have some more privileges, but we didn’t manage to find it out, unfortunately. There was no word about a loyalty program or something else. We couldn’t find a Custompapers coupon either.
If you check the reviews of their customers, you will make sure that they have no discounts, no special offers, no coupons for newbies, nothing that would attract you and convince you to place an order again. Well, maybe this is a marketing trick while lots of customers believe expensive aways means good. We have checked the quality of papers and authors as well, so let’s see whether their price/quality ratio is reasonable.
Website’s Design & Usability
We must confess the website of this service is extremely different from others. It is out of date and looks very old. At first, we didn’t even understand that it was a paper writing service because it looked like their domain was on sale. However, it wasn’t, and it was really their design.
On the one hand, it might be good because you don’t see that annoying advertisement and lists of keywords for attracting more customers. On the other hand, we would love to see a more user-friendly website for students.
You can find the Order button in the right upper corner of their website; it’s not difficult to find it. However, the site design and usability leave much to be desired.
To order your paper, you need to go to the right upper corner and click the green Order button. The first thing you need to state is the project title. After that, select the following options:
- Type of service;
- Page count;
- Number of sources;
- Reference style;
- Academic level;
- Writing skills of the author (English second language, good, very good, and excellent writing level);
- American or British English;
After that, you provide your email and upload additional details. Below, you will see an approximate price of your order. However, the final cost will be known only after they get in touch with you to discuss everything. The ordering process isn’t difficult and is not very time-consuming. Above, they promise 50% lower prices than their competitors, but it is obviously not like that.
They promise papers to be delivered on time only. We have ordered an essay to be written within three days. The paper was delivered on time without any delays. Don’t forget that it may take up to 24 hours to receive the quote, so if you lack the time, place your order beforehand. Otherwise, you might fail to submit your paper on time.
By the way, when placing your order, there is a disclaimer, and they ask you to double-check your deadline and email address. The good news is that you can pick any deadline starting on one day. Other services offer three-four hours of minimal deadlines. Most reviews of customers say that their orders were delivered on time.
Quality of Writers
When placing your order on that site, you can choose one of the following categories of writers: non-native English speakers and native speakers with a good, very good, and excellent writing level. Custompapers writers are different, but you cannot find the information about them on their site.
We selected a writer with good writing skills because we didn’t want to get a paper written by a non-native author. The paper we got was ok but wasn’t perfect. Maybe if we have chosen an author with excellent writing skills, the essay would be smooth and excellent. However, the price we paid was high enough, so we hoped to get really good quality.
The paper didn’t contain any grammar or spelling mistakes. However, its vocabulary wasn’t very professional.
We have ordered an argumentative essay. The length was just one page. Although it was a college-level paper, we requested a writer with good writing skills. The quality was not so bad, and it didn’t look like it wasn’t written by a non-native English speaker. There were no grammar, punctuation, spelling mistakes, or typos. It was proofread well.
However, the vocabulary and manner of speech were not very professional. Maybe if you choose a more proficient writer, your paper will look more professional. There was an introduction, body part, and conclusion in our paper. We didn’t see any strong thesis statement, though. It was just an ok paper that could deserve a B or C grade, maybe. If that’s ok for you, then you can easily order a paper written by an author with a good writing level.
You can contact Custompapers.com in two ways — on their phone or fax and through live support online. Of course, we didn’t try to send a fax, so first, we called their phone on Friday at 4 pm California time. Unfortunately, there was no reply at all. The. We decided to try luck in their live online chat.
To our surprise, it said online support was currently unavailable and offered us to fill in the form and leave a message. That’s what we did, and we got a reply on Monday only. Unlike many other writing services, this one doesn’t have 24/7 customer support, so if you expect to be heard and replied to soon, forget about it and be patient because you will get a reply only during their working hours. Although they say they work until 5 pm on Friday and Saturday, as well as 10 pm on Sunday, we got a reply only on Monday.
Reputation & Guarantees
Is Custompapers legit? This is what you wonder, and that’s why we checked their online reputation. Of course, they are legit because they have been operating for 19 years now. Their rate on Trustpilot is just 3.7 as well as 3 stars on Sitejabber.
Users’ reviews are very different, from excellent to very negative ones. Lots of people complain about the prices, poor quality, and no money back policy. We cannot say anything bad about the quality of our paper, although it wasn’t perfect, just ok. Maybe it depends on what writer you are assigned, actually.
Our essay was also delivered on time but taking into account their customer support is not very fast and responsive; it’s easy to understand why so many customers complain about their missed deadlines.
There is no blog on their site, unlike on many other paper writing websites. We didn’t find a testimonial page, as well as no samples to use and download. Many services offer such extra features, though. They do not mention anything about free revisions as well. The service doesn’t provide any extra features.
Custompapers are very different from other writing services. Their website is out of date, not user-friendly, customer support is not fast, and doesn’t operate 24/7, unfortunately. We found their prices very exaggerated, so if you are looking for a cheap paper, you should look elsewhere. They do not offer any discounts or extra features. Our paper was not of excellent quality, but it didn’t contain any grammar or spelling mistakes.
Choose the Best Essay Writing Service
If you want to enjoy the best price/quality ratio, pick a good writing service from the list of our reviews. It will guarantee you the best affordable prices, excellent customer support, and high quality of papers. Writing assignments are too important to waste your time and money on poor quality. Join thousands of other students who enjoy their grades.